Welcome to PaulDupuis.com!

Would you like to bring continual process improvement to your IT organization? I and my associates can help you in a multitude of ways in areas ranging from infrastructure services to business alignment to compliance to governance.

There is a wealth of materials and standards for you to rally around to bring order out of what somedays seems like chaos.

ITIL (http://www.itil-officialsite.com/home/home.asp) provides a practical framework for service management that connects incident management (your help desk or service desk) with problem management to configuration management, change management, and release management into a life cycle that builds stability and reliability in IT infrastrcuture over time.